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Terms & Conditions
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1. The purchase of a Sleep Consultation will be deemed as acceptance of the following terms and conditions.
2. The full fee for The Sleep Consultant is due on booking your Consultation with The Sleep Consultant.
3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
Less than 24 hours’ notice – no amount will be refunded
24 – 48 hours’ notice – 50% of full amount will be refunded
More than 48 hours’ notice – 100% will be refunded to the client
4. If a client demonstrates exceptional circumstances as the reason for a cancellation within 24 hours of the booking time, The Sleep Consultant, on a case by case basis, may accept a rescheduled appointment within 2 weeks of the original booking time.
5. The Sleep Consultant reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of The Sleep Consultant cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each package (the “package”) granted by The Sleep Consultant to the Client, the Client agrees that it shall not provide the package to any third party who is not a Client.
7. Advice given by The Sleep Consultant is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. The Sleep Consultant advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the consultations process.
9. If the Client’s child has an underlying health condition, The Sleep Consultant reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. If it’s found to be that the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to The Sleep Consultant (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. The Sleep Consultant is contactable Mon- Fri 9am – 5pm, but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
12. The Sleep Consultant is willing to travel, on a case by case basis, to clients within a 15mile radios. Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
13. The Sleep Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of The New Forest Sleep Consultant team.
14. The Sleep Consultant reserves the right to change the Terms & Conditions at any time.
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